In 2M‑IT’s AI project, the goal is to develop AI solutions that support the ServiceNow service management system and to introduce ServiceNow’s own AI assistant, Now Assist. The introduction of AI is expected to make everyday work smoother in the future and improve the customer experience. According to Ullamaija Kotiranta, Service Director for Support Services … Jatka artikkelin Intelligent Service Delivery at 2M‑IT – ServiceNow and the Opportunities of AI in Support Services lukemista